Jeff Lash on humanizing change around understanding the end user (podcast episode #7)

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On today’s episode, Ari has a conversation with Jeff Lash, former Senior VP of Global Product Management at Forrester.

Ari’s chat with Jeff covers several topics, including focusing change around the end users as people, empathizing with your employees when implementing change, and using customer research language to better understand and articulate internal processes.

The conversation begins with Jeff sharing his early experiences around computers and technology with his father, how his work experiences helped shape his school experiences, and how they all combined to lead him toward a career in user experience.

Produced by Ari Abraham and Darrick Hays, with artwork by Chris Roettger.