Akshaya Murthy on humanizing change at Zendesk (podcast episode #1)

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In our inaugural episode, Ari has a conversation with Akshaya Murti, the Director for AI Transformation at Zendesk.

Ari’s chat with Akshaya covers several topics, including the tensions between technology and ethics, the responsibilities a company has to its employees and customers during technological change, and how giving staff space to explore new tech can make them more comfortable with big transformations.

The conversation begins with Akshaya sharing his early experiences in Bangalore, how they shape his perspective on technology and people, and how that helps him lead his team through change with empathy and compassion.

Produced by Ari Abraham and Darrick Hays, with artwork by Chris Roettger.